HOW DOES THE DELIVERY PROCESS WORK?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
- After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
WHAT IS THE RANGE OF LOCATIONS OF DELIVERY?
Pet Essentials ships throughout Phoenix and Surrounding areas!
WHAT IS THE ESTIMATED DELIVERY TIME?
We dispatch most orders within 1-2 business days (excluding Sundays and public holidays)
- Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
- While we are trying our best to avoid this situation, these products might delay your order.
- If you are ordering our products from a Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
ARE THERE ANY SHIPPING CHARGES APPLICABLE ON MY ORDER?
We have standard shipping charge of R30 per order for most addresses within Phoenix and surrounding areas.